FAQ's

Frequently Asked Questions (FAQs)

1. What makes S-straw products eco-friendly?
At S-straw, we’re dedicated to reducing plastic waste. Our straws are made from sustainable materials like stainless steel, bamboo, and food-grade silicone, which are durable, reusable, and designed to last. By choosing our products, you're helping to reduce single-use plastic pollution.

2. How do I clean my straws?
Cleaning your straws is simple! Our stainless steel and silicone straws are dishwasher safe. For bamboo straws, we recommend washing them by hand with warm soapy water and allowing them to air dry to preserve their natural integrity.

3. How long will my order take to arrive?
Orders are processed within 1-2 business days. Depending on your shipping method and location, your order will arrive in 5-7 business days for standard shipping, or 2-3 business days for express shipping. International shipping may take longer, depending on the destination.

4. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email. You can use this number to track the status of your package online.

5. Do you ship internationally?
Yes, we ship to a wide range of countries. Shipping fees and delivery times depend on your location. Any customs duties or taxes applicable to international shipments are the responsibility of the customer.

6. Can I return or exchange my order?
We want you to be happy with your purchase! If there’s a problem with your order (damaged or incorrect items), please contact us within 7 days of receiving your package. We’ll be happy to help with returns or exchanges. Due to hygiene reasons, we cannot accept returns on used products.

7. What should I do if I receive a damaged item?
We’re sorry if your order arrives damaged! Please reach out to our customer service team at [insert email], and provide a photo of the damage. We’ll assist you in getting a replacement or issuing a refund.

8. Are your straws safe for hot beverages?
Yes! Our stainless steel and silicone straws are safe for both hot and cold beverages. Just be cautious when using bamboo straws with hot liquids, as they may absorb heat.

9. Can I cancel or modify my order?
Orders are processed quickly to ensure fast shipping, so we can only make changes or cancellations within 1 hour of placing your order. Please contact us as soon as possible if you need to make adjustments, and we’ll do our best to assist you.

10. Do you offer gift wrapping or custom messages?
Currently, we do not offer gift wrapping or custom messages. However, we’re always working to improve our services and may offer this option in the future.

11. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us via email at sstraw716@gmail.com or use the contact form on our website. We’ll get back to you as soon as possible!